ISAH Logo


7733 E Indian School Rd.
Scottsdale, AZ 85251

Phone: 480-945-4451

Fax: 480-994-3417

We’re located just east of Old Town Scottsdale in Arizona.

Hours

M, T, Th, F: 8:00 A.M. to 3:00 P.M.
Opposite Wed & Sat: 8:00 A.M. to Noon
Sunday: Closed

Hours Calendar

shop online
yelp logo Facebook Logo
Nationwide Trupanion

Indian School Animal Hospital

Covid-19: An Update to our daily operations for the safety of our clients and staff.

As of Thursday, April 9th, we will be closing at 3 PM on Monday, Tuesday, Thursday, and Friday. We will also continue to close every other Wednesday and opposite Saturday.
Please click here for a calendar reference of our new hours. We sincerely apologize for any inconvenience this may cause.

Dear Clients,

We all know the importance of our family pets. The smell of a new puppy, the purring of a sweet cat or the comfort of curling up with your pet on the couch. These trusted companions play such a vital role to our happiness and well being. Keeping our pets healthy is at the heart of everything we do at Indian School Animal Hospital. We want to assure you that we have been closely monitoring the continuously evolving situation with the COVID-19 pandemic and its potential impact on our pets, loyal clients and our dedicated hospital personnel. In an effort to minimize the impact of this health care crisis we have implemented several adaptations and policies at the hospital to help ensure everyone stays safe.

Keeping Our Clinic Clean and Safe

We already have standard protocols in place to disinfect all surfaces and client contact areas. We have also increased the frequency of cleaning and disinfection of all common areas and expanded our end of day cleaning protocols. We have reviewed the CDC's (Centers for Disease Control and Prevention) guidelines on preventing the spread of COVID-19 and reinforced their importance with our staff members.

Sick Clients and Staff Members

In order to mitigate the impact of interpersonal contact and potential spread of the virus, if you or anyone in your home have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing please stay home. We will help you reschedule your pet's appointment. Likewise, any staff member showing symptoms of COVID-19 will be asked to leave work and remain home.

Your Pet Needs Medical Care

If you are sick or have concerns about your health (elderly, pregnant, immunocompromised) we are encouraging you to postpone annual wellness exams. In order to safely address your pet's medical needs we are implementing a curbside appointment system and we will only be taking payment over the phone. When you arrive please call us from your car. A staff member will come to your car and bring your pet into the clinic. During this time, we ask that all cats be brought to the hospital in a carrier. A staff member will take the carrier from you using a rolling wagon. We will also only be using hospital leashes on dogs at this time. We ask that you remove your dog's leash after we have placed one of the hospital leashes on your pet. All communication with the veterinarian and payment will be done over the phone. We understand that most pets are more comfortable in the clinic with their owner present. Please know that we will continue to use low stress handling techniques, calming pheromones and treats (if allowed) to keep your pet's experience with us a positive one. If you have concerns about your pet's stress level while in the clinic please call us prior to your appointment so we can discuss additional therapies including anti-anxiety medications if appropriate.

onlinestore

Your Pet's Prescriptions and Prescription Diets

During this time, it is important for pets on precription medications and diets to continue these treatments. We encourange anyone who is able to, to order from our online store and have medications or diets delivered directly to your home. Please allow 5 to 7 business days for delivery. However, if this is not an option for you, we will still be dispensing medications and diets from our office. We request that when you come to pick up your purchase, please call from the parking area to make payment over the phone and a staff member will bring your purchase out to your vehicle.

Can I Catch the Virus From My Pet?

The World Health Organization has issued a statement saying, "That there is no evidence that a dog, cat or any pet can transmit COVID-19" (https://www.who.int/news-room/q-a-detail/q-a-coronaviruses#). The American Veterinary Medical Association has also stated, "Infectious disease experts and multiple international and domestic human and animal health organizations agree there is no evidence at this point to indicate that pets become ill with COVID-19 or that they spread it to other animals, including people (https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19). However, because this is a rapidly evolving situation we encourage you to regularly consult the WHO and CDC websites to monitor the latest research.

Additional Resources

CDC Information on Covid-19

Current News and Updates from AAHA

As always, if you have any further questions or concerns do not hesitate to call us at 480-945-4451, we will do our best to help. Our thoughts are with those of you that have been touched by this crisis. We will make every effort to keep you informed as the situation continues to evolve and we continue to follow the Arizona Department of Health Services for guidance. Thank you for your continued understanding and trust in light of COVID-19. We are in this together!